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FAQS
What is the dress attire?
Step aboard fun and casual Mystic Blue. Please see our recommended dress by cruise type below.
Brunch, Lunch, Cocktail and Dinner Cruises:
We recommend casual clothing.
Club Mystic Moonlight Cruises:
We recommend clean, fun and stylish clothing. Absolutely no sportswear, gym shoes, work boots, jerseys, baggy clothes or ball caps will be permitted on any Club Mystic cruise. This policy will be strictly enforced. You may be prohibited from boarding.
What is the difference between “Boarding Time” & “Cruising Time”?
“Boarding Time” is the earliest you and your guests may board the ship. Our lunch cruises typically begin boarding one half hour prior to boarding and our dinner cruises an hour prior.
You are free to board anytime after that up until the “Cruise Time”. The ship will leave port at the “Cruise Time”. No boarding will be allowed once the ship has set sail.
May I bring my own camera or photographer on board?
Guests are more than welcome to bring their won camera for personal pictures aboard the ship. In addition, as you are boarding, the ship’s photographer records the moment for your entire party. These photos may be pre-purchased for your group or purchased independently upon departure. If your group has purchased a full deck or full ship charter you may bring your own photographer on board.
What is your cancellation policy?
All purchases are final and non-refundable. We cruise rain or shine throughout the year.
Are there any age requirements to cruise?
Children are welcome on most of our cruises. Children under 3 are complimentary and a 50% discount is offered for children between the ages of 3 and 11 on our Brunch and Lunch Cruises. A discount is not available for our Dinner Cruises. No one under the age of 21 will be permitted on our Moonlight Cruises.
Is there a coat check available onboard the ship?
Coat Check Service is available for purchase for deck and ship charters.
Is the vessel Coast Guard certified?
Mystic Blue is Coast Guard certified and regularly maintained to adhere to strict safety regulations.
What is our cruise route?
Sailing routes may vary. Weather permitting, Mystic Blue cruises south along the lake shore, past the Adler Planetarium, north to Montrose harbor, then returns south to Navy Pier. All the while, offering unmatched views of our world-famous skyline, from the Sears Tower, to the John Hancock, to the Museum Campus, Aon Center and more.
What type of Entertainment do you have?
Mystic Blue Cruises offers inviting dance floors and DJ entertainment aimed at pleasing your group. Club Mystic After-Hours Moonlight Cruise features a variety of club and house music spun by some of the premier DJ’s in Chicago. For groups chartering a deck or a full ship, customized entertainment is also available.
Do you offer Gift Certificates?
Yes, Gift Certificates are available for purchase in increments of $50, $100, $250 and $500 or for any cruise type. Certificates for specific cruise types are not valid for holidays or special events.
What size groups can Mystic Blue accommodate?
Mystic Blue can accommodate up to 600 guests.
Is the vessel handicap accessible?
Yes, the Escapade Deck (our main boarding deck) is handicap accessible and our crew is available for assistance. Please indicate when making your reservation that you have handicap guests in your party.
Can we bring wrapped gifts or packages onboard?
Yes, you can. Please be aware that Mystic Blue Crusies has the right to inspect all bags and packages prior to boarding.
Is there a phone on board that receives calls? Will my cell phone work on the cruise?
The Mystic Blue does not have a phone for use by guests. However, most cellular services are available on the water. For the comfort of other guests, we recommend cell phone use on the outside decks only.
How can I make reservations?
For parties of 20 or more, please contact our group sales department at 866.391.8439 or complete our group questionnaire.
Are there restrooms on board Mystic Blue?
Yes, restrooms are located on every enclosed dining room on the ship.
When does the season end?
Mystic Blue cruises all year round! In fact, December is one of our most popular months due to the many Holiday Parties we have aboard. We also cruise for both New Year’s Eve and Valentines Day!
Can you tell me a little about the ship?
Mystic Blue is the newest dinner cruise ship at Navy Pier. A 500-passenger vessel built specifically for cruising the Chicago skyline, Mystic Blue Cruises offers three enclosed decks plus a relaxing open-air deck. Sleek, silvery-blue interiors. And unbeatable views from every table. Mystic Blue is handicap accessible. Amenities include full service bars, two dance floors, spacious restrooms, customizable seating arrangements and huge panoramic windows.
Is smoking allowed on the cruise?
All interior areas of our ship are non-smoking. Guests who smoke may do so on the outdoor observation decks only.
Can I get my group’s tickets in advance?
For parties over 20, tickets can be sent in advance to the planner once the cruise is paid in full. Alternatively, the organizer can pick up tickets for the group at the ticket booth or can provide a guest list to Mystic Blue allowing their guests to pick up tickets individually. Photo Identification is required to pick up tickets at the ticket booth.
Do you sail in inclement weather? What if it rains or snows?
Mystic Blue will cruise in most weather conditions all-year round. Each enclosed deck is climate controlled for your comfort. In the case of severe weather conditions or upon the direction of the US Coast Guard, the ship will remain dockside for the length of the event.
